Help

For buyersFor sellers

For buyers

How does buying work?

Open a collection, add cards to your cart, choose delivery and check out. You'll get an order code (OB-XXXXX) and the seller's e-Transfer email. Send the exact total by Interac e-Transfer with the order code in the message.

How long do I have to pay?

48 hours. Your cards are held for you until then. After that, they go back on sale.

Is the card in the picture the one I get?

Yes. Each listing is that exact printing: set, card number, finish (foil, Surge Foil, Etched…) and frame. The finish is named on the picture, and condition is shown when it isn't Near Mint.

Shipping and pickup

  • Free pickup: where the seller offers it. They'll email you to arrange a time once payment arrives.
  • Lettermail (not tracked): up to 4 cards, C$2.61, sleeved in a toploader.
  • Tracked: Canada Post Flat Rate Box, same price anywhere in Canada (C$18.99 up to 500 cards).

Is there tax?

No. These are personal collections sold by their owners, not a business.

Where's my order?

Use Track an order with your order code and email. You'll see whether it's paid, packed or shipped, plus the tracking number if there is one.

Something's wrong

Email the seller within 7 days of getting your cards (reply to your order email, or use the address on your order page). If a card doesn't match its listing, they'll refund it. See the Terms of Sale.

Emails

You'll get an email with your order details and payment instructions, then updates when it's paid and shipped. Check your spam folder if you don't see them.

For sellers

Getting started

Get an invite code from the site owner, then go to Start your collection. Pick a collection name (it becomes your web address), your e-Transfer email and an optional pickup area.

Adding your cards

In ManaBox, open what you're selling and use Export → CSV. On your admin page, go to Import list and choose the file. Re-import your whole list any time. Sold and held cards are subtracted, and cards no longer in the list are hidden.

Pricing

On the Pricing tab, choose a percentage of TCGplayer market (in CAD), or a discount off the Face to Face store estimate. A preview shows your total before you save. To set any single card yourself, type a price on the Cards tab. Use Refresh prices now and then to follow the market.

When an order comes in

  1. Wait for the e-Transfer (turn on Autodeposit so buyers don't need a security question).
  2. Open the order and click Mark paid.
  3. Print the packing list, pack the cards, then Mark shipped (add tracking) or Mark picked up.

The order page has ready-made emails for "payment received", "shipped" and "pickup". Unpaid orders release their cards after 48 hours.

Packing tips

Lettermail: penny sleeve + toploader, taped inside a card-stock fold, in an envelope. Boxes: team bags or sleeves, padded so nothing slides.

Forgot your password?

Use Forgot password on the login page and we'll email you a reset link (you need a login email set under Settings). You can change your password any time under Settings.

Emails

Buyers get an email when they order, when you mark it paid, and when you mark it shipped, picked up or cancelled. You get an email for every new order. Replying to any of these emails reaches the other person.

Rules for sellers

Please read the Seller Terms: accurate listings, honouring orders, protecting buyers' details, and CRA's reporting rules if you reach 30 sales or C$2,800 in a year.